Who is responsible for your information
LUMELVO is a brand operated by Weihao Technology, which is responsible for the enquiry information collected through this website.
Contact address: Units 1003, Kaixuan International, Hetian Liugui Road, Houjie Town, Dongguan City, Guangdong Province, China.
For privacy-related questions, email info@lumelvo.com.
Details in your enquiry
The contact form asks for your name, email address, phone number and requirements. You may also provide a WhatsApp number, company, destination country, estimated quantity, enquiry type and supporting attachments.
A product or sample enquiry from a detail page can include the selected product and configuration SKU. You can remove that product reference before submitting. Contact details, product references, quantity choices and attachments are submitted with your enquiry. Reference files can also be sent separately by email.
Keep the information relevant to your lighting enquiry and avoid including unrelated sensitive personal details.
How enquiry details are used
Information shared in a lighting enquiry is used to respond to the request and communicate about quotations, samples and project requirements.
Sending an enquiry does not sign you up for marketing emails. Enquiry details are not used for marketing mailings or shared as customer lists.
When enabled, the website tools described below also support website usage measurement, search performance review and protection against spam or automated abuse.
Who can access your enquiry
Within Weihao Technology, access to customer enquiries is limited to authorised sales personnel handling the relevant business.
Our website platform is operated by us. Business email communications use our enterprise email service provider (全球邮), which processes the emails as part of providing that service.
Product requirements shared with suppliers
We do not provide customer personal information to suppliers. We share only the product requirements needed to discuss matters such as specifications, quantities, customisation and quotations.
Customer names, email addresses, phone numbers and other personal details are not included in the requirements we provide to suppliers.
Cookies, analytics & website tools
- Google Analytics. Helps us understand website visits and interactions. When enabled, it can process device and browser information, pages viewed, interaction events and approximate location. It may use analytics cookies depending on the configuration and your consent choices.
- Cloudflare Web Analytics. Provides website traffic and performance measurements. Cloudflare describes this service as privacy-first analytics that does not collect or use visitors’ personal data.
- Cloudflare Turnstile. Helps protect forms and the website against bots and automated abuse. It processes technical signals such as IP address, browser information and security signals for its security functions, as explained in Cloudflare’s Turnstile Privacy Addendum.
- Google Search Console (GSC). Helps us review Google Search performance and indexing, including search impressions, clicks, queries and page-level reports. Google omits some queries from reporting to protect users’ privacy.
Cookies and similar technologies can support website functions, security and analytics. Their purposes and any applicable consent requirements depend on the tool and its configuration.
Where consent is required, relevant analytics storage and processing must follow your choice. You can also manage cookies through your browser settings.
How long we retain enquiries
We retain each customer enquiry for 24 months from the date and time we receive it.
At the end of that period, we delete the enquiry record and all associated attachments, emails and backup copies from the systems used to handle the enquiry. We do not retain a copy.
If you have questions about your enquiry records or wish to request their deletion before the end of this period, please email info@lumelvo.com.
Contact & questions
For questions about your information or this notice, contact Weihao Technology at info@lumelvo.com.