Send Us an Enquiry
Outdoor Lighting Enquiry FAQs
Find out what to send so your product request, quotation and delivery requirements are clear.
Can I send a reference photo if I do not know the model number?
Yes. Send the reference photo with the intended application, approximate dimensions, preferred power option and quantity. We can use it to review the closest listed family or a possible custom enquiry. A similar appearance does not establish an identical product, so the proposed model and configuration will be identified for your review before quotation or ordering.
Can I submit one enquiry for several models and quantities?
Yes. Include all requested models in one enquiry, with a separate line for each configuration and quantity. If you have not chosen a SKU, add a reference image and describe the version you need. We will keep model-specific quantities and prices separate and identify any different minimum quantities or dispatch schedules before the order is confirmed.
What should I include in my first enquiry to get an accurate quotation?
Include the model or reference photo, quantity for each version, destination country and required arrival date. Add the size, power option, finish and any components or branding you need where known. For a project, attach a simple schedule or drawing. It is fine to mark undecided items as “to confirm”; clear priorities are more useful than guessing a specification.
Can I attach drawings, a purchasing schedule or project documents instead of entering every item manually?
Yes. You can attach drawings, reference images or a purchasing schedule and use the message field to highlight the main requirements. The current form accepts up to three files, with a maximum of 10 MB per file and 18 MB in total. Common document, spreadsheet, image, DWG and ZIP formats are listed beside the upload area. Include any essential details in the message as well.
How should I share a required arrival date so you can review whether it is achievable?
Tell us the date the goods must arrive at the final delivery location, rather than only the date you would like them to leave the supplier. Include the full destination, quantities and whether partial deliveries would help. We will review production and transit separately and identify whether the requested date is practical before you place the order. Any proposed alternative schedule will be discussed with you.
What happens after I send an enquiry?
We review your request and follow up using the contact details you provide. If we need more information to discuss a quote, sample or project, we’ll tell you what needs to be confirmed.